Detailed Information
Cited 0 time in 
Cited 0 time in 
Cited 0 time in
Metadata Downloads
KANO 모델을 활용한 ISO 9004:2018 주요 지침의 유형 분석Analysis of types of ISO 9004:2018 main guidance titles using KANO model
- Other Titles
- Analysis of types of ISO 9004:2018 main guidance titles using KANO model
- Issue Date
- Jun-2024
- Publisher
- 국방기술품질원
- Keywords
- ISO 9004:2018; Kano model; DQMS; Customer satisfaction coefficient
- Citation
- 국방품질연구논집(JDQS), v.6, no.1, pp 40 - 49
- Pages
- 10
- Indexed
- KCICANDI
- Journal Title
- 국방품질연구논집(JDQS)
- Volume
- 6
- Number
- 1
- Start Page
- 40
- End Page
- 49
- ISSN
- 2671-4744
- Abstract
- The purpose of this study is to classify the properties of the ISO 9004:2018 guidance, present the coefficients of satisfaction and dissatisfaction, and prioritize the main guidance. A total of 22 detailed items from ISO 9004:2018 are used in a survey, and the Kano model is used to classify the attributes. Based on the classified attributes, the coefficients of satisfaction and dissatisfaction are calculated and analyzed to derive a priority order of improvement. The core items are “improvement” and “innovation,” and the mandatory items are “process responsibility” and “authority for managing processes.” Thus, an effective and efficient plan for managing the quality-management system is presented.
- Files in This Item
- There are no files associated with this item.
- Appears in
Collections - 공과대학 > Department of Industrial and Systems Engineering > Journal Articles
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.