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감정표현규칙의 명확성과 긍정적 정서전달 간의 관계: 조직의 관리기제에 대한 지각의 조절효과Explicit display rule and affective delivery: Moderating effects of perceived managerial mechanisms
- Other Titles
- Explicit display rule and affective delivery: Moderating effects of perceived managerial mechanisms
- Issue Date
- 2009
- Publisher
- 한국서비스경영학회
- Keywords
- Emotional labor; Explicit display rule; Affective delivery; Display training; Monitoring; Perceived compensation.
- Citation
- 서비스경영학회지, v.10, no.3, pp 321 - 342
- Pages
- 22
- Indexed
- KCI
- Journal Title
- 서비스경영학회지
- Volume
- 10
- Number
- 3
- Start Page
- 321
- End Page
- 342
- ISSN
- 1598-1150
2713-8690
- Abstract
- This study examined the linkage between explicit display rule and affective delivery and examined the moderating influence of perceived managerial mechanism(display training, monitoring, perceived compensation) of emotional labor. Result from a sample of 471 from 5 Korean organizations revealed a positive relationship between explicit display rule and affective delivery. Moreover, the association explicit display rule and affective delivery was facilitated by monitoring and perceived compensation. For example, explicit display rule harmonized with monitoring to create affective delivery. The limitation and implications of these findings for further research on emotional labor are discussed.
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Collections - College of Business Administration > 경영학부 > Journal Articles
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