감정표현규칙의 명확성과 긍정적 정서전달 간의 관계: 조직의 관리기제에 대한 지각의 조절효과

Abstract

This study examined the linkage between explicit display rule and affective delivery and examined the moderating influence of perceived managerial mechanism(display training, monitoring, perceived compensation) of emotional labor. Result from a sample of 471 from 5 Korean organizations revealed a positive relationship between explicit display rule and affective delivery. Moreover, the association explicit display rule and affective delivery was facilitated by monitoring and perceived compensation. For example, explicit display rule harmonized with monitoring to create affective delivery. The limitation and implications of these findings for further research on emotional labor are discussed.