A comparison of patients’ nursing service satisfaction, hospital commitment and revisit intention between general care unit and comprehensive nursing care unit

Abstract

Purpose: The study aim was to compare nursing service satisfaction, hospital commitment and revisit intention between patients on general care units and comprehensive nursing care units. Methods: Participants were 201 hospitalized patients in a WHO tertiary hospital and a general hospital. Data were analyzed using SPSS/WIN 23.0 program. Results: There was a significant difference in the satisfaction with nursing service between patients on general care units and comprehensive nursing care units (t=14.73, p<.001). There was a significant difference in the hospital commitment between general care units and comprehensive nursing care units (t=7.52, p<.001). There was a significant difference in the revisit intention between patients on general care units and patients on comprehensive nursing care units (t=6.01, p<.001). There were significant relationships among nursing service satisfaction, hospital commitment and revisit intention. Conclusion: The findings reveal that patients on comprehensive nursing care units were more satisfied with the nursing service, hospital commitment, and revisit intention compared to general care unit patients. Nursing service satisfaction and hospital commitment were factors affecting hospital revisit intention. Therefore, these results are important data for complementing and expanding the comprehensive nursing service system to improve satisfied with nursing service and hospital commitment to increase hospital revisit intention. ? 2018 Korean Academy of Nursing Administration.