수영 생활스포츠지도사의 감정노동 경험과 대처 전략에 관한 연구

초록

This study aims to deeply understand the specific aspects of emotional labor experiences and coping strategies of swimming sports instructors in their job performance. An ethnographic methodology was employed to comprehensively understand the cultural context of emotional labor experienced by swimming sports instructors. Three current swimming sports instructors (two male, one female) with over 10 years of experience were selected through purposive sampling. Data were collected through two-phase interviews combining structured and semi-structured questions, participant observations of swimming lessons, and document analysis including lesson plans and work guidelines. Data analysis followed Spradley's ethnographic analysis procedures through domain analysis, taxonomic analysis, componential analysis, and thematic analysis. The findings revealed that swimming sports instructors experience emotional labor across three dimensions during job performance: personal, relational, and environmental aspects. Regarding the specific aspects of emotional labor experiences: First, at the personal level, they experience frustration such as "How can I fix something that won't work anyway..." and alienation due to "the sorrow of the sandwiched generation." Second, at the relational level, they face power imbalances captured in "members are always the superior party" and professional recognition conflicts in "instructor vs. instructor" relationships. Third, at the environmental level, they experience complex emotional labor due to "pain only female swimming instructors know," job insecurity like "life hanging by a thread!" and safety concerns such as "what if someone gets hurt...." For coping strategies, they employ multifaceted approaches across four dimensions: flexible situational responses, individual-level stress relief, career transition preparation to escape emotional labor situations, and psychological stability through professional development.

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