의사소통과 조직시민행동 간에 조직비전인식과 조직신뢰의 역할: 중등교사를 대상으로

초록

[Purpose] To achieve an organization’s vision and goals, the voluntary participation and collaboration of its members are essential. This study aims to examine whether effective communication enhances members’ perceived organizational vision and whether it can promote organizational citizenship behavior through organizational trust. [Methodology] Survey data were collected from secondary school teachers. Of the 438 questionnaires distributed, 203 were returned, resulting in a response rate of 46.3%. Smart PLS 4.0 was used for hypothesis testing. [Findings] First, the more active the communication among members, the higher the level of perceived vision and organizational trust had a partial mediating effect between perceived vision and OCB. Second, in the head teacher group, the mediating effect of Organizational trust was significant, whereas no significant mediating effect was found in the other group. [Implications] It was confirmed that the relationship among communication, perceived vision, and organizational trust is important for promoting OCB. Additionally, policies or programs aimed at promoting organizational citizenship behavior should differ between head and general teachers.

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