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KANO 모델을 활용한 ISO 9004:2018 주요 지침의 유형 분석
Analysis of types of ISO 9004:2018 main guidance titles using KANO model
- 윤철근;
- 이상천;
- 박종훈;
- 김성광
초록
The purpose of this study is to classify the properties of the ISO 9004:2018 guidance, present the coefficients of satisfaction and dissatisfaction, and prioritize the main guidance. A total of 22 detailed items from ISO 9004:2018 are used in a survey, and the Kano model is used to classify the attributes. Based on the classified attributes, the coefficients of satisfaction and dissatisfaction are calculated and analyzed to derive a priority order of improvement. The core items are “improvement” and “innovation,” and the mandatory items are “process responsibility” and “authority for managing processes.” Thus, an effective and efficient plan for managing the quality-management system is presented.
키워드
ISO 9004:2018; Kano model; DQMS; Customer satisfaction coefficient
- 제목
- KANO 모델을 활용한 ISO 9004:2018 주요 지침의 유형 분석
- 제목 (타언어)
- Analysis of types of ISO 9004:2018 main guidance titles using KANO model
- 저자
- 윤철근; 이상천; 박종훈; 김성광
- 발행일
- 2024-06
- 저널명
- 국방품질연구논집(JDQS)
- 권
- 6
- 호
- 1
- 페이지
- 40 ~ 49