상세 보기
- 황혜원;
- 김영진;
- 전정환
초록
User complaints are occurring due to the inability to meet user needs, such as the performance and ease of use of military supplies. Over the past five years, an average of 1,115 user complaints have occurred, and the Defense Agency for Technology and Quality(DTaQ) is handling the complaints collected from the requesting military. This user complaint information is accumulated as unstructured data in the Quality Information Service(IQIS) and Excel, making systematic analysis difficult. Therefore, this study aims to identify the status of user complaints related to air weapon systems using network analysis. This research is significant as it quantitatively analyzes user complaint data through the analysis of unstructured data, and the results are expected to serve as reference material for future quality assurance activities and user complaint handling.
키워드
- 제목
- 텍스트마이닝을 활용한 항공무기체계의 사용자불만 분석
- 제목 (타언어)
- Analysis of User Complaints of the Air Force Weapon System Using Text Mining
- 저자
- 황혜원; 김영진; 전정환
- 발행일
- 2024-12
- 저널명
- 한국군사과학기술학회지
- 권
- 27
- 호
- 6
- 페이지
- 784 ~ 796