Learning performance and business performance of knowledge management organizations: The moderating effect of technological capability

Abstract

Both knowledge-based culture and knowledge management have emerged as prominent themes in business studies. Research on knowledge-based culture in knowledge management organizations is still in its infancy. This paper aims to identify the critical factors in knowledge-based culture, the knowledge process, and the relationship between the two by analyzing the relevant literature and the process of knowledge management implementation. The paper starts by describing knowledge-based culture and knowledge management and then systematically reviews the relevant research on knowledge, culture, and performance. We then present a model that integrates knowledge-based culture, knowledge process, and performance, synthesizing the relationships among their components through a structural equation model based on the AMOS statistical tool. We propose this model as an instrument for facilitating the development of strategic intent in implementing knowledge processes with a focus on cultural context in order to maximize learning and business performance.