ICT 기업 근로자들에 대한 직무요구와 직무만족의 관계 연구: 사회적지원 versus 직무자율성

Abstract

The purpose of this study is to investigate the relationship between job demand and job satisfaction for the employees in ICT firm. Especially, we pay attention to the moderating effects including supervisor support, colleague support, and job autonomy in the relationship. From the resource-based perspective, social support and job autonomy are important resources for employees to cope with stress due to excessive demand for their job. Futhermore, self-determination theory explains that autonomy or discretion would decrease the stress from job demand. The results indicated that job demand was negatively related to ICT employees’ job satisfaction, whereas supervisor support, colleague support, and job autonomy were positively related to their job satisfaction. We then examined the moderating effects of them between job demand and job satisfaction. Although the moderating effect of job autonomy was significant in the relationship, there were no moderating effects of supervisor and colleague supports in the relationship. The findings provide important theoretical and managerial implications.